Getting a Dealer Account (Z-Wave & Offsite Programming)
Step-by-Step on How to Create User Accounts for Z-Wave & Offsite programming:
A Dealer Account is required to gain access to program a Z - Wave gateway and/or to utilize the Offsite Pr...
Rapid Start/Burst Mode: Vivido & Cooper Aspire Z-Wave Lighting Devices
Rapid Start feature
This feature ensures that LED / CFL lights turn on when the dimmer preset level is low . With this setting enabled , the lights may momentarily be brighter than the preset level (less than one second)...
Z-Wave Device Not Configuring
Troubleshooting a Z-Wave device that is not configuring:
Go into the devices Settings
Go into the Advanced Properties
Go to the Commands tab and select Configure node right now
A Command is sent ...
How to Pair a Z-Wave Device to a TRF-ZW Gateway (UI7)
Pairing a Z-Wave device to the TRF-ZW Gateway (UI7)
All Z-Wave devices must be paired (Included) to the TRF-ZW gateway. To Pair a device to the gateway follow these steps:
Click the Devices Tab
Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer
Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer Issue: Using multiple Vivido accessory switches/dimmers (typically 3 or more) on a single switch/dimmer can present a problem ...
(The Difference between) Z-Wave vs. Z-Wave+ Plus
What is the difference between Z-Wave™ and Z-Wave Plus ?
Z-Wave Plus (500 series) is the latest technology certification standard offered and gives a high level of security and compatibility between products. All Z-Wave and Z-Wave...
TRF-ZW (ZW-1/2) Undiscoverabel, Not Responding, Two IP addresses showing in Accelerator, Not showing in local network
Unable to discover TRF-ZW in Step 6: Network Setup (URC Devices) , or two (2) TRF-ZW devices appear both with same MAC address but different IP addresses, or unable to extract data from gateway in Step 9: URC Subsyste...
Adding Vivido Lighting to Alarms.com/2Gig Z-Wave Panels
It is possible to use URC Vivido lighting dimmers with Alarm.com and 2Gig Z-wave alarm panels.
To use with 2GIG CP21 panel/controllers:
assure the 2GIG/CP21 Panel/Controller is updated to firmware v1.14 or later ...
UI7 & Associations
Z-Wave introduces many new features and benefits to Total Control. One of these features is
associations between Z-Wave devices . Associations are used between a master dimmer and an
accessory dimmer (s) to create multi-way lighting ...
Eaton/Cooper URC Vivido Z-Wave Device Parameters
Parameters are used to add and modify features of Z-Wave Devices. If you are using URC Vivido lighting devices , these parameters are neatly laid out under the devices settings/device options . If using other brands such as Cooper/Eat...
TRF-ZW Cannot Connect to the Gateway
Customer is unable to connect to the TRF-ZW gateway
Power up the gateway controller - though very simple, this case may happen more often than not. Assure that the unit is plugged in usi...
Can't Assign a TRF-ZW Z-Wave Gateway
Customer is unable to assign the unit
Assure the unit is powered up and connected to the network.
Though there may be other external factors like a bad factory provisioning for the controllers,...
Z-Wave Device Not Pairing (Including)
Unable to Pair (Include) a Z-Wave device
Whenever a device cannot be included or paired with a Z-Wave controller it’s generally a good idea to ask the customer to bring the device closer to the gateway (if possible) for the inc...
Unable To Control A Z-Wave Device
Unable to Control a Device from the Local UI of a Z-Wave Gateway Controller
When a device is included and configured it should allow control over its functions to the customer. However this may not happen sometimes if ...