DirecTV Two-Way Module Keeps Disconnecting

URC's DirecTV Module provides powerful integration with your DirecTV devices! Give your clients the ability to browse & control their DirecTV devices through their URC Interfaces! Using state-of-the-art design and the latest in technology, the DirecTV devices can now integrate with the Total Control system using URC's latest two-way module. Your users will now be able to see the status and control their DirecTV devices seamlessly from all of their Total Control Interfaces. To learn more about the Direct TV two-way module, please visit Direct TV Two-Way


Symptom:

When using the DirecTV two-way module, the interface continues to disconnect from the Direct tv module.


Solution:

To fix this issue, the "external device" access must be in Enable mode. This can be found within the settings of the DirecTV box.  The external devices are the satellite boxes that run as slaves to the main DirectTV box.

To enable the external device mode, follow the steps below:

Enabling external device access in the DirecTV receiver:

select Menu  ---->  

Settings & Help  ---->

Settings  ---->

Whole-Home  ---->

External Device  ---->

External Access  ---->

Set to ALLOW.

At the Warning prompt, select OK. External Access now displays as "ALLOW"

Below is a link to a how-to on Youtube.

https://www.youtube.com/watch?v=evAuFBDZffs

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