Z-Wave

Step-by-Step on How to Create User Accounts for Z-Wave & Offsite programming: A Dealer Account  is required  to gain access  to program a Z - Wave gateway  and/or to utilize  the Offsite Programming  feature for a Total Control ...

Troubleshooting a Z-Wave device that is not configuring: Go into the devices Settings Go into the  Advanced Properties Go to the Commands tab  and select  Configure node right now A Command is sent out the gateway...

Rapid Start feature This feature ensures that LED / CFL lights turn on when the dimmer preset level is low . With this setting enabled , the lights may momentarily be brighter than the preset level (less than one second)...

Pairing a Z-Wave device to the TRF-ZW Gateway (UI7) All Z-Wave devices must be paired (Included) to the TRF-ZW gateway.  To Pair a device to the gateway follow these steps: Click the Devices Tab Select...

Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer Issue: Using multiple Vivido accessory switches/dimmers (typically 3 or more) on a single switch/dimmer can present ...

Symptom:   Unable to discover TRF-ZW in Step 6: Network Setup (URC Devices) , or two (2) TRF-ZW devices appear both with same MAC address but different IP addresses, or unable to extract data from gateway in Step 9: URC Subsystems . ...

What is the difference between Z-Wave™ and Z-Wave Plus ? Z-Wave Plus (500 series) is the latest technology certification standard offered and gives a high level of security and compatibility between products. All Z-Wave and Z-Wave Plus ...

It is possible to use URC Vivido lighting dimmers with Alarm.com and 2Gig Z-wave alarm panels.   To use with 2GIG CP21 panel/controllers: assure the 2GIG/CP21 Panel/Controller is updated to firmware v1.14 or later . Please s...

Z-Wave introduces many new features and benefits to Total Control. One of these features is associations between Z-Wave devices . Associations are used between a master dimmer and an accessory dimmer (s) to create multi-way lighting ...

Parameters are used to add and modify features of Z-Wave Devices.  If you are using URC Vivido lighting devices , these parameters are neatly laid out under the devices settings/device options . If using other brands such as Cooper/Eaton, then p...

Issue: Customer is unable to connect to the TRF-ZW gateway Solutions: Power up the gateway controller - though very simple, this case may happen more often than not. Assure that the unit is plugged in using th...

Issue: Customer is unable to assign the unit Solution: Assure the unit is powered up and connected to the network. Though there may be other external factors like a bad factory provisioning for the controllers,...

Unable to Pair (Include) a Z-Wave device Whenever a device cannot be included or paired with a Z-Wave controller it’s generally a good idea to ask the customer to bring the device closer to the gateway (if possible) for the inclusion...

Issue: Unable to Control a Device from the Local UI of a Z-Wave Gateway Controller When a device is included and configured it should allow control over its functions to the customer. However this may not happen sometimes if  the...

Applies To: This guide applies to TRF-ZW Gateways with UI7 firmware version [1.7.1612 (TRF-ZW2) 1.7.733 (TRF-ZW1)] or higher.  Overview  The following procedure details the steps to transfer all settings from one gateway to another. Both Z-Wave...