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Last Updated: 01/10/2023
in Complete Control When connecting a PIR-1 to URC Accelerator or Complete Control Program software, it requires a Firmware Update, however, when the steps are followed, the update fails every time. The following article details the process to update the firmware ...
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How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen It is possible when using a 4K or high-resolution display or laptop, you may need to adjust the High DPI scaling for best performance when using and viewing the Complete ...
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"Room Is Off" Error Symptom: When a user receives an error message on any interface that reads " Room is Off ." Solution: 1- Modify your punch-through manually. 2- Re-accelerate with the erase option in Step 12 Explanatio...
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Last Updated: 08/26/2024
in Accelerator 3 HDA
Ubiquiti UniFi advanced security features can cause issues when working with certain HDA products. Some of the advanced security functions can create random reboots of HDA amplifiers . URC recommends that you disable these functions when us...
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Here is a quick overview of the main differences between the Honeywell Vista 20P and the Vista 128BPT . Note: This article refers to the 4232CBM board that is used with an older version of the URC Honeywell Security integration module. Pleas...
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Troubleshooting the TKP-2000/
1. If the TKP-2000 is not connecting, power cycle it by unplugging the device from POE. Then rediscover.
2. If the unit still fails to connect, press and hold main and mute to get to settings scre...
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Symptom:
Unable to discover TRF-ZW in Step 6: Network Setup (URC Devices) , or two (2) TRF-ZW devices appear both with same MAC address but different IP addresses, or unable to extract data from gateway in Step 9: URC Subsystems .
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Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer
Issue:
Using multiple Vivido accessory switches/dimmers (typically 3 or more) on a single switch/dimmer can present ...
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Last Updated: 08/09/2023
in Accelerator 3 Graphics Total Control Accelerator 3 software offers a large variety of built-in background images that enable installers to add a higher degree of personalization & customization to projects and the various URC Graphical User Interfaces ( GUI's ). In s...
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Last Updated: 05/07/2025
in Accelerator 3 HDA
URC HDA devices and software provide countless options to configure and optimize audio settings to achieve performance and flexibility for almost any application. In most cases, the URC HDA-SW5 switch capacity is sufficient for most installations...