Popular Articles

  1. Error Message On Interface "Room Is Off"

    Last Updated: 06/04/2021 in Total Control: Accelerator 1 & 2 Software Programming
    "Room Is Off" Error Symptom: When a user receives an error message on any interface that reads " Room is Off ." Solution: 1- M odify your  punchthroughs manually. 2- Re-accelerate  with the erase  option in Step 12 Explanation:...

  2. Z-Wave Device Not Configuring

    Last Updated: 08/01/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Troubleshooting a Z-Wave device that is not configuring: Go into the devices Settings Go into the  Advanced Properties Go to the Commands tab  and select  Configure node right now A Command is sent out the gateway...

  3. Updating the PIR-1 Firmware

    Last Updated: 01/10/2023 in Complete Control
    When connecting a PIR-1 to URC Accelerator or Complete Control Program software, it requires a Firmware Update, however, when the steps are followed, the update fails every time. The following article details the process to update the firmware ...

  4. TRF-ZW (ZW-1/2) Undiscoverabel, Not Responding, Two IP addresses showing in Accelerator, Not showing in local network

    Last Updated: 08/01/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Symptom:   Unable to discover TRF-ZW in Step 6: Network Setup (URC Devices) , or two (2) TRF-ZW devices appear both with same MAC address but different IP addresses, or unable to extract data from gateway in Step 9: URC Subsystems . ...

  5. Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer

    Last Updated: 03/11/2021 in Total Control: Accelerator 1 & 2 Z-Wave
    Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer Issue: Using multiple Vivido accessory switches/dimmers (typically 3 or more) on a single switch/dimmer can present ...

  6. TKP-2000: Troubleshooting

    Last Updated: 05/10/2016 in Total Control: Accelerator 1 & 2 TKP-2000
    Troubleshooting the TKP-2000/ 1.  If the TKP-2000 is not connecting, power cycle it by unplugging the device from POE.  Then rediscover. 2.  If the unit still fails to connect, press and hold main and mute to get to settings scre...

  7. Z-Wave Device Not Pairing (Including)

    Last Updated: 01/13/2017 in Total Control: Accelerator 1 & 2 Z-Wave
    Unable to Pair (Include) a Z-Wave device Whenever a device cannot be included or paired with a Z-Wave controller it’s generally a good idea to ask the customer to bring the device closer to the gateway (if possible) for the inclusion...

  8. How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen

    Last Updated: 07/20/2021 in Complete Control Software Settings
    How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen It is possible when using a 4K or high-resolution display or laptop, you may need to adjust the High DPI scaling for best performance when using and viewing the Complete ...

  9. How to Reset the URC Mobile 2.5 App (iOS)

    Last Updated: 08/09/2023 in Accelerator 3 Mobile-iOS & Android Apps
    Resetting the URC Mobile App (iPhone, iPod Touch, iPad): Resetting  the URC Mobile  app purges  the current  Total Control profile . It is a factory reset  for the App. This may be required to troubleshoot issues or to download a new p...

  10. Vantage Two-Way Module

    Last Updated: 05/16/2016 in Total Control: Accelerator 1 & 2 Two-Way Modules
    With Total Control's two-way module for Vantage, we can integrate all Vantage lighting systems seamlessly. Below are some steps and instructions and an easy integration with Total Control. Currently our module works with Vantage InFu...