Popular Articles

  1. Z-Wave Device Not Configuring

    Last Updated: 08/01/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Troubleshooting a Z-Wave device that is not configuring: Go into the devices Settings Go into the  Advanced Properties Go to the Commands tab  and select  Configure node right now A Command is sent out the gateway...

  2. How to Reset the URC Mobile 2.5 App (iOS)

    Last Updated: 08/09/2023 in Accelerator 3 Mobile-iOS & Android Apps
    Resetting the URC Mobile App (iPhone, iPod Touch, iPad): Resetting  the URC Mobile  app purges  the current  Total Control profile . It is a factory reset  for the App. This may be required to troubleshoot issues or to download a new p...

  3. TRF-ZW (ZW-1/2) Undiscoverabel, Not Responding, Two IP addresses showing in Accelerator, Not showing in local network

    Last Updated: 08/01/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Symptom:   Unable to discover TRF-ZW in Step 6: Network Setup (URC Devices) , or two (2) TRF-ZW devices appear both with same MAC address but different IP addresses, or unable to extract data from gateway in Step 9: URC Subsystems . ...

  4. How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen

    Last Updated: 07/20/2021 in Complete Control Software Settings
    How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen It is possible when using a 4K or high-resolution display or laptop, you may need to adjust the High DPI scaling for best performance when using and viewing the Complete ...

  5. Using Ubiquiti UniFi Network Equipment With HDA

    Last Updated: 08/26/2024 in Accelerator 3 HDA
    Ubiquiti UniFi advanced security features can cause issues when working with certain HDA  products. Some of the advanced security functions can create random reboots of HDA amplifiers . URC recommends that you disable  these functions when us...

  6. Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer

    Last Updated: 03/11/2021 in Total Control: Accelerator 1 & 2 Z-Wave
    Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer Issue: Using multiple Vivido accessory switches/dimmers (typically 3 or more) on a single switch/dimmer can present ...

  7. TKP-2000: Troubleshooting

    Last Updated: 05/10/2016 in Total Control: Accelerator 1 & 2 TKP-2000
    Troubleshooting the TKP-2000/ 1.  If the TKP-2000 is not connecting, power cycle it by unplugging the device from POE.  Then rediscover. 2.  If the unit still fails to connect, press and hold main and mute to get to settings scre...

  8. Differences Between Honeywell Vista 20P and Vista 1258BPT

    Last Updated: 07/01/2024 in Total Control: Accelerator 1 & 2 Two-Way Modules
    Here is a quick overview of the main differences between the Honeywell Vista 20P and the Vista 128BPT . Note: This article refers to the 4232CBM board that is used with an older version of the URC Honeywell Security integration module.  Pleas...

  9. Z-Wave Device Not Pairing (Including)

    Last Updated: 01/13/2017 in Total Control: Accelerator 1 & 2 Z-Wave
    Unable to Pair (Include) a Z-Wave device Whenever a device cannot be included or paired with a Z-Wave controller it’s generally a good idea to ask the customer to bring the device closer to the gateway (if possible) for the inclusion...

  10. Using the DMS-AV On-Screen System Tool

    Last Updated: 05/24/2016 in Total Control: Accelerator 1 & 2 DMS-AV
    The DMS-AV is a 7.2 surround sound processor and may require configuration to achieve best audio/video results.  The following steps review the  DMS-AV System tools  used to configure the device properly. Turn On the TV and set it to the...