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Last Updated: 03/01/2023
How to Use URC Help Remote Support In some instances, URC Tech Support may request access to your computer to assist you with programming or other technical issues using the URChelp.com Remote Support website & application. This...
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Troubleshooting a Z-Wave device that is not configuring:
Go into the devices Settings
Go into the Advanced Properties
Go to the Commands tab and select Configure node right now
A Command is sent out the gateway...
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Symptom:
Unable to discover TRF-ZW in Step 6: Network Setup (URC Devices) , or two (2) TRF-ZW devices appear both with same MAC address but different IP addresses, or unable to extract data from gateway in Step 9: URC Subsystems .
...
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Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer
Issue:
Using multiple Vivido accessory switches/dimmers (typically 3 or more) on a single switch/dimmer can present ...
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Troubleshooting the TKP-2000/
1. If the TKP-2000 is not connecting, power cycle it by unplugging the device from POE. Then rediscover.
2. If the unit still fails to connect, press and hold main and mute to get to settings scre...
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Last Updated: 01/10/2023
in Complete Control When connecting a PIR-1 to URC Accelerator or Complete Control Program software, it requires a Firmware Update, however, when the steps are followed, the update fails every time. The following article details the process to update the firmware ...
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Unable to Pair (Include) a Z-Wave device
Whenever a device cannot be included or paired with a Z-Wave controller it’s generally a good idea to ask the customer to bring the device closer to the gateway (if possible) for the inclusion...
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Issue:
Customer is unable to assign the unit
Solution:
Assure the unit is powered up and connected to the network.
Though there may be other external factors like a bad factory provisioning for the controllers,...
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With Total Control's two-way module for Vantage, we can integrate all Vantage lighting systems seamlessly. Below are some steps and instructions and an easy integration with Total Control.
Currently our module works with Vantage InFu...
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The DMS-AV is a 7.2 surround sound processor and may require configuration to achieve best audio/video results. The following steps review the DMS-AV System tools used to configure the device properly.
Turn On the TV and set it to the...