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Troubleshooting a Z-Wave device that is not configuring:
Go into the devices Settings
Go into the Advanced Properties
Go to the Commands tab and select Configure node right now
A Command is sent out the gateway...
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Resetting the URC Mobile App (iPhone, iPod Touch, iPad): Resetting the URC Mobile app purges the current Total Control profile . It is a factory reset for the App. This may be required to troubleshoot issues or to download a new p...
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How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen It is possible when using a 4K or high-resolution display or laptop, you may need to adjust the High DPI scaling for best performance when using and viewing the Complete ...
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Last Updated: 08/26/2024
in Accelerator 3 HDA
Ubiquiti UniFi advanced security features can cause issues when working with certain HDA products. Some of the advanced security functions can create random reboots of HDA amplifiers . URC recommends that you disable these functions when us...
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Symptom:
Unable to discover TRF-ZW in Step 6: Network Setup (URC Devices) , or two (2) TRF-ZW devices appear both with same MAC address but different IP addresses, or unable to extract data from gateway in Step 9: URC Subsystems .
...
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Troubleshooting the TKP-2000/
1. If the TKP-2000 is not connecting, power cycle it by unplugging the device from POE. Then rediscover.
2. If the unit still fails to connect, press and hold main and mute to get to settings scre...
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Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer
Issue:
Using multiple Vivido accessory switches/dimmers (typically 3 or more) on a single switch/dimmer can present ...
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Here is a quick overview of the main differences between the Honeywell Vista 20P and the Vista 128BPT . Note: This article refers to the 4232CBM board that is used with an older version of the URC Honeywell Security integration module. Pleas...
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Last Updated: 07/01/2024
in Accelerator 3
When connecting a PIR-1 to URC Accelerator or Complete Control Program software, it requires a Firmware Update, however, when the steps are followed, the update fails every time. The following article details the process to update the firmware...
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Last Updated: 08/09/2023
in Accelerator 3 Graphics Total Control Accelerator 3 software offers a large variety of built-in background images that enable installers to add a higher degree of personalization & customization to projects and the various URC Graphical User Interfaces ( GUI's ). In s...