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Troubleshooting a Z-Wave device that is not configuring:
Go into the devices Settings
Go into the Advanced Properties
Go to the Commands tab and select Configure node right now
A Command is sent out the gateway...
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Last Updated: 01/10/2023
in Complete Control When connecting a PIR-1 to URC Accelerator or Complete Control Program software, it requires a Firmware Update, however, when the steps are followed, the update fails every time. The following article details the process to update the firmware ...
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"Room Is Off" Error Symptom: When a user receives an error message on any interface that reads " Room is Off ." Solution: 1- Modify your punch-through manually. 2- Re-accelerate with the erase option in Step 12 Explanatio...
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Client Contact Failed: Makes the Total Control System unusable
When receiving this message try the following:
In step 6 of Accelerator make sure LAN info is completed. Use command prompt to get the subnet, gateway a...
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Here is a quick overview of the main differences between the Honeywell Vista 20P and the Vista 128BPT . Note: This article refers to the 4232CBM board that is used with an older version of the URC Honeywell Security integration module. Pleas...
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Last Updated: 05/07/2025
in Accelerator 3 HDA
URC HDA devices and software provide countless options to configure and optimize audio settings to achieve performance and flexibility for almost any application. In most cases, the URC HDA-SW5 switch capacity is sufficient for most installations...
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Last Updated: 08/09/2023
in Accelerator 3 Graphics Total Control Accelerator 3 software offers a large variety of built-in background images that enable installers to add a higher degree of personalization & customization to projects and the various URC Graphical User Interfaces ( GUI's ). In s...
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Last Updated: 05/22/2023
in Complete Control How to Use MX-series Remotes With Crestron© In some cases, it may be possible to use a URC MX-series remote control via RF (418MHz) to operate a Crestron control system. Additional Crestron© hardware is required in addition to the URC remote, s...
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Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer
Issue:
Using multiple Vivido accessory switches/dimmers (typically 3 or more) on a single switch/dimmer can present ...
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Troubleshooting the TKP-2000/
1. If the TKP-2000 is not connecting, power cycle it by unplugging the device from POE. Then rediscover.
2. If the unit still fails to connect, press and hold main and mute to get to settings scre...