Popular Articles

  1. Z-Wave Device Not Pairing (Including)

    Last Updated: 01/13/2017 in Total Control: Accelerator 1 & 2 Z-Wave
    Unable to Pair (Include) a Z-Wave device Whenever a device cannot be included or paired with a Z-Wave controller it’s generally a good idea to ask the customer to bring the device closer to the gateway (if possible) for the inclusion...

  2. Using the DMS-AV On-Screen System Tool

    Last Updated: 05/24/2016 in Total Control: Accelerator 1 & 2 DMS-AV
    The DMS-AV is a 7.2 surround sound processor and may require configuration to achieve best audio/video results.  The following steps review the  DMS-AV System tools  used to configure the device properly. Turn On the TV and set it to the...

  3. Vantage Two-Way Module

    Last Updated: 05/16/2016 in Total Control: Accelerator 1 & 2 Two-Way Modules
    With Total Control's two-way module for Vantage, we can integrate all Vantage lighting systems seamlessly. Below are some steps and instructions and an easy integration with Total Control. Currently our module works with Vantage InFu...

  4. Can't Assign a TRF-ZW Z-Wave Gateway

    Last Updated: 08/01/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Issue: Customer is unable to assign the unit Solution: Assure the unit is powered up and connected to the network. Though there may be other external factors like a bad factory provisioning for the controllers,...

  5. Mac Parallels and USB Connection Issues

    Last Updated: 01/12/2022 in Complete Control
    Many installers and programmers use a Mac laptop or desktop computer with Parallels running a Windows OS (Operating System). A Windows OS is required to run various URC programming software for the Complete Control and Total Control product lineups....

  6. DirecTV Two Way Module

    Last Updated: 05/16/2016 in Total Control: Accelerator 1 & 2 Two-Way Modules
    DirecTV Two-Way module needs some finessing on the DIRECTV side as well... below are the changes that need to be made on the DirecTV box for our Two-Way module to work correctly.  Step 1: On the DirecTV box you must allow external devic...

  7. Using HDA Audio with a Netgear M4250-10G2XF-PoE+ Network Switch

    Last Updated: 05/07/2025 in Accelerator 3 HDA
    URC HDA devices and software provide countless options to configure and optimize audio settings to achieve performance and flexibility for almost any application. In most cases, the URC HDA-SW5 switch capacity is sufficient for most installations...

  8. Microsoft Edge on Windows 10

    Last Updated: 05/10/2016 in Total Control: Accelerator 1 & 2 Offsite Programming
    Microsoft Edge has simple limitations!  Microsoft Edge on Windows 10 does not support plug ins (silver light etc.) Must use  Internet Explorer If anyone uses Microsoft Edge on Windows 10 they will have no access to...

  9. Sonos (Line-In/Aux)

    Last Updated: 05/12/2016 in Total Control: Accelerator 1 & 2 Two-Way Modules
    The Sonos Connect, Connect Amp, Play 5 and Sonos Soundbar all have a Line-In feature allowing users to connect an auxiliary device such as an iPod to the Sonos ZonePlayer.  This feature is currently accessible in total control and can be utilized in...

  10. How To Manually Add Music Folders To The SNP-2

    Last Updated: 05/10/2016 in Total Control: Accelerator 1 & 2 SNP-2
    Personal Music files can be searched and played on the SNP-2.  These are the steps to add a music folder to the Streaming Network Player. Select Settings . Select My Music Manager . ...