Popular Articles

  1. TKP-7000: Troubleshooting

    Last Updated: 05/10/2016 in Total Control: Accelerator 1 & 2 TKP-7000
    Troubleshooting the TKP-7000 1.  If the TKP-7000 is not connecting, power cycle it by unplugging the device from POE.  Then rediscover. 2.  If the unit still fails to connect, press and hold main and mute to get to the...

  2. Trouble Shooting URC Two-Way Modules

    Last Updated: 05/10/2016 in Total Control: Accelerator 1 & 2 Two-Way Modules
    Many URC Two-Way modules have different requirements when installing but there are some basic troubleshooting steps that apply to all two-way modules .   These steps should be taken before calling technical support and/or escalating the issue. ...

  3. Sharp Firmware Update Protocol

    Last Updated: 05/12/2016 in Total Control: Accelerator 1 & 2 3rd Party Information & Troubleshooting
    Sharp TV's need to enable discreet commands. Here's how... For discrete functionality; Sharp televisions must be updated to latest firmware 2.04 Please refer to link below: http://www.sharpusa.com/CustomerSupport/Pr...

  4. RadioRa 2 (Connection Lost Error)

    Last Updated: 05/12/2016 in Total Control: Accelerator 1 & 2 Two-Way Modules
    Total Control integrates with Lutrons RadioRa2 Lighting/Shades/Tstat system using the URC two-way module.   Symptom: If integrating with the  Lutron  RadioRa2  two-way module and the UI receives an error message that...

  5. How to Reset the URC Mobile 2.5 App (iOS)

    Last Updated: 08/09/2023 in Accelerator 3 Mobile-iOS & Android Apps
    Resetting the URC Mobile App (iPhone, iPod Touch, iPad): Resetting  the URC Mobile  app purges  the current  Total Control profile . It is a factory reset  for the App. This may be required to troubleshoot issues or to download a new p...

  6. PIR-1: Connecting to the PIR-1

    Last Updated: 05/12/2016 in Total Control: Accelerator 1 & 2 PIR-1
    Connecting the PIR-1 for learning and testing. Also, how to update the firmware. About: This section will cover updating the driver for a PIR-1 Symptoms : Receiving an error message such as " fail to update" when con...

  7. When to use a Mac Filtering Switch

    Last Updated: 05/12/2016 in Total Control: Accelerator 1 & 2 MFS-8
    The MAC Filtering Switch (MFS-8) is necessary in some occasions with a Total Control System. Here's when... A Mac Filtering Switch must be used a nytime there is a DMS unit in the system. This is because the DMS units are a ...

  8. Using Ubiquiti UniFi Network Equipment With HDA

    Last Updated: 08/26/2024 in Accelerator 3 HDA
    Ubiquiti UniFi advanced security features can cause issues when working with certain HDA  products. Some of the advanced security functions can create random reboots of HDA amplifiers . URC recommends that you disable  these functions when us...

  9. How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen

    Last Updated: 07/20/2021 in Complete Control Software Settings
    How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen It is possible when using a 4K or high-resolution display or laptop, you may need to adjust the High DPI scaling for best performance when using and viewing the Complete ...

  10. TRF-ZW Cannot Connect to the Gateway

    Last Updated: 01/13/2017 in Total Control: Accelerator 1 & 2 Z-Wave
    Issue: Customer is unable to connect to the TRF-ZW gateway Solutions: Power up the gateway controller - though very simple, this case may happen more often than not. Assure that the unit is plugged in using th...