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Troubleshooting the TKP-7000
1. If the TKP-7000 is not connecting, power cycle it by unplugging the device from POE. Then rediscover.
2. If the unit still fails to connect, press and hold main and mute to get to the...
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Connecting the PIR-1 for learning and testing. Also, how to update the firmware.
About:
This section will cover updating the driver for a PIR-1
Symptoms :
Receiving an error message such as " fail to update" when con...
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Many URC Two-Way modules have different requirements when installing but there are some basic troubleshooting steps that apply to all two-way modules . These steps should be taken before calling technical support and/or escalating the issue.
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Sharp TV's need to enable discreet commands. Here's how...
For discrete functionality; Sharp televisions must be updated to latest firmware 2.04
Please refer to link below:
http://www.sharpusa.com/CustomerSupport/Pr...
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The MAC Filtering Switch (MFS-8) is necessary in some occasions with a Total Control System. Here's when...
A Mac Filtering Switch must be used a nytime there is a DMS unit in the system. This is because the DMS units are a ...
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Total Control integrates with Lutrons RadioRa2 Lighting/Shades/Tstat system using the URC two-way module.
Symptom:
If integrating with the Lutron RadioRa2 two-way module and the UI receives an error message that...
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Issue:
Customer is unable to connect to the TRF-ZW gateway
Solutions:
Power up the gateway controller - though very simple, this case may happen more often than not. Assure that the unit is plugged in using th...
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Client Contact Failed: Makes the Total Control System unusable
When receiving this message try the following:
In step 6 of Accelerator make sure LAN info is completed. Use command prompt to get the subnet, gateway a...
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Last Updated: 01/10/2023
in Complete Control When connecting a PIR-1 to URC Accelerator or Complete Control Program software, it requires a Firmware Update, however, when the steps are followed, the update fails every time. The following article details the process to update the firmware ...
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"Room Is Off" Error Symptom: When a user receives an error message on any interface that reads " Room is Off ." Solution: 1- Modify your punch-through manually. 2- Re-accelerate with the erase option in Step 12 Explanatio...