Popular Articles

  1. RadioRa 2 (Connection Lost Error)

    Total Control integrates with Lutrons RadioRa2 Lighting/Shades/Tstat system using the URC two-way module.   Symptom: If integrating with the  Lutron  RadioRa2  two-way module and the UI receives an error message that...
  2. How to Reset the URC Mobile 2.5 App (iOS)

    Resetting the URC Mobile App (iPhone, iPod Touch, iPad): Resetting  the URC Mobile  app purges  the current  Total Control profile . It is a factory reset  for the App. This may be required to troubleshoot issues or to download a new p...
  3. Sharp Firmware Update Protocol

    Sharp TV's need to enable discreet commands. Here's how... For discrete functionality; Sharp televisions must be updated to latest firmware 2.04 Please refer to link below: http://www.sharpusa.com/CustomerSupport/Pr...
  4. TKP-7000: Troubleshooting

    Troubleshooting the TKP-7000 1.  If the TKP-7000 is not connecting, power cycle it by unplugging the device from POE.  Then rediscover. 2.  If the unit still fails to connect, press and hold main and mute to get to the...
  5. Trouble Shooting URC Two-Way Modules

    Many URC Two-Way modules have different requirements when installing but there are some basic troubleshooting steps that apply to all two-way modules .   These steps should be taken before calling technical support and/or escalating the issue. ...
  6. How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen

    How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen It is possible when using a 4K or high-resolution display or laptop, you may need to adjust the High DPI scaling for best performance when using and viewing the Complete ...
  7. PIR-1: Connecting to the PIR-1

    Connecting the PIR-1 for learning and testing. Also, how to update the firmware. About: This section will cover updating the driver for a PIR-1 Symptoms : Receiving an error message such as " fail to update" when con...
  8. Using Ubiquiti UniFi Network Equipment With HDA

    Ubiquiti UniFi advanced security features can cause issues when working with certain HDA  products. Some of the advanced security functions can create random reboots of HDA amplifiers . URC recommends that you disable  these functions when us...
  9. Differences Between Honeywell Vista 20P and Vista 1258BPT

    Here is a quick overview of the main differences between the Honeywell Vista 20P and the Vista 128BPT . Note: This article refers to the 4232CBM board that is used with an older version of the URC Honeywell Security integration module.  Pleas...
  10. Adding Custom Background Images

    Total Control Accelerator 3 software offers a large variety of built-in background images that enable installers to add a higher degree of personalization & customization to projects and the various URC Graphical User Interfaces ( GUI's ).  In s...