New Articles

  1. Arris/ Cisco Router Issues with TRC-1080 and RM-2

    Created On: 10/29/2015 in Total Control: Accelerator 1 & 2 Network Settings
    A problem was identified with Arris/Cisco routers.  The issue was causing connection and discovering issues with the TRC-1080s.  There was a firmware update in May 2015 that rectified this problem. The TRC-1080 must be on the latest fir...

  2. Using ARC on the DMS-AV

    Created On: 10/28/2015 in Total Control: Accelerator 1 & 2 DMS-AV
      This article reviews the ARC ( A udio R eturn C hannel) feature on the DMS-AV.   This is more of information than a procedure and should be reviewed by in-house tech support. Firstly, because the selection is "automatic" by the DMS-A...

  3. Replacing the FiOS Router V2

    Created On: 10/21/2015 in Total Control: Accelerator 1 & 2 Network Settings
    Converting Verizon ONT coax connection (MoCa) to Ethernet (Cat6). Note: LEAVE the OLD Coax cable plugged into the ONT and connected to the Verizon   Router so customer will get Video and demand on their cable boxes (if Tivo Cable box...

  4. Remote Programming: How to Access, Modify and Download Files Remotely

    Created On: 10/21/2015 in Total Control: Accelerator 1 & 2 Offsite Programming
    To Access and Download a File Remotely using the URC Offsite Programming Feature URC Accelerator provides  remote access  for customer files using the  Offsite Programming  feature.  Offsite Programming  allows the  verified installer...

  5. URC Accelerator: Default Layout/Original Menu Layout

    Created On: 10/20/2015 in Total Control: Accelerator 1 & 2 Software Programming Drivers
    If the original layout for Accelerator  has been altered from the default view, use these steps to  restore the default layout: Look of the Default Layout: Look of an Altered Layout: ...

  6. How To Add Streaming Accounts (Pandora, Sirius XM, Rhapsody, Deezer) To The SNP-2

    Created On: 10/20/2015 in Total Control: Accelerator 1 & 2 SNP-2
    Online music services included in the SNP-2 (Pandora, Rhapsody, Deezer, SiriusXM) can be logged into or out at any time using any user interface or by using the on-screen control of the SNP-2 if outputting to a TV.  The process to log into, or out o...

  7. How Many Base Stations Can There Be In a Total Control Project?

    Created On: 10/20/2015 in Total Control: Accelerator 1 & 2 Total Control Basic Information
    Currently there is a maximum of 32 base stations that can be added to an Accelerator file. The file can consist of one (1) Master System Controller, and up to 31 slave base stations. as

  8. How to Register a file for Offsite Programming

    Created On: 10/20/2015 in Total Control: Accelerator 1 & 2 Offsite Programming
    Registering an Accelerator file for Offsite Programming URC Accelerator provides remote access for customer files using the Offsite Programming feature. Offsite Programming allows the verified installer to gain complete file ...

  9. Microsoft Edge on Windows 10

    Created On: 10/14/2015 in Total Control: Accelerator 1 & 2 Offsite Programming
    Microsoft Edge has simple limitations!  Microsoft Edge on Windows 10 does not support plug ins (silver light etc.) Must use  Internet Explorer If anyone uses Microsoft Edge on Windows 10 they will have no access to...

  10. Rapid Start/Burst Mode: Vivido & Cooper Aspire Z-Wave Lighting Devices

    Created On: 10/06/2015 in Total Control: Accelerator 1 & 2 Z-Wave
    Rapid Start feature This feature ensures that LED / CFL lights turn on when the dimmer preset level is low . With this setting enabled , the lights may momentarily be brighter than the preset level (less than one second)...