New Articles

  1. How to Edit a Driver within the Project Tree

    Created On: 09/24/2015 in Total Control: Accelerator 1 & 2 Software Programming Drivers
    When editing a driver it is highly recommended you do it in the My Database section so that your driver can be saved. If changes are needed on a particular project they can be changed within the project itself... Must be in St...

  2. Sharp Firmware Update Protocol

    Created On: 09/18/2015 in Total Control: Accelerator 1 & 2 3rd Party Information & Troubleshooting
    Sharp TV's need to enable discreet commands. Here's how... For discrete functionality; Sharp televisions must be updated to latest firmware 2.04 Please refer to link below: http://www.sharpusa.com/CustomerSupport/Pr...

  3. Error Message On Interface "Room Is Off"

    Created On: 09/01/2015 in Total Control: Accelerator 1 & 2 Software Programming
    "Room Is Off" Error Symptom: When a user receives an error message on any interface that reads " Room is Off ." Solution: 1- M odify your  punchthroughs manually. 2- Re-accelerate  with the erase  option in Step 12 Explanation:...

  4. Unable to Log Into Pandora from Sonos

    Created On: 08/27/2015 in Total Control: Accelerator 1 & 2 Two-Way Modules
    Sonos has some quirky rules when it comes to Pandora. The following instructions will help avoid these issues...  After entering the Pandora account user name and password , and the interfaces receives an error message or can't co...

  5. Z-Wave Device Not Configuring

    Created On: 08/27/2015 in Total Control: Accelerator 1 & 2 Z-Wave
    Troubleshooting a Z-Wave device that is not configuring: Go into the devices Settings Go into the  Advanced Properties Go to the Commands tab  and select  Configure node right now A Command is sent out the gateway...

  6. MFS-POE8 PoE Power Specifications

    Created On: 08/25/2015 in Total Control: Accelerator 1 & 2 MFS-POE8
    MFS-POE8 PoE Power Specifications  PoE Devices receive Ethernet data AND power through a cat 5/6 cable.  Switches and PoE injectors capable of providing PoE power can provide power to devices such as keypads and IP cameras.   The specificatio...

  7. SNP-1: How to Manually Update Firmware

    Created On: 08/25/2015 in Total Control: Accelerator 1 & 2 SNP-1
    The SNP-1 needs to be firmware updated in a unique way compared to our other devices. Follow the following steps: Symptom:   Message on interface that reads " Unable to connect to SNP Firmware ." Enter the IP address...

  8. When to use a Mac Filtering Switch

    Created On: 08/25/2015 in Total Control: Accelerator 1 & 2 MFS-8
    The MAC Filtering Switch (MFS-8) is necessary in some occasions with a Total Control System. Here's when... A Mac Filtering Switch must be used a nytime there is a DMS unit in the system. This is because the DMS units are a ...

  9. SNP-1: How to Enable Coaxial Out

    Created On: 08/25/2015 in Total Control: Accelerator 1 & 2 SNP-1
    The SNP-1 has multiple outputs for audio. Here is how to adjust the settings between them. Switching the SNP-1 to Digital Coaxial can only be done from the On-Screen display of the  SNP-1.  Using IR commands, once the on-sc...

  10. SNP-1: My Music Supported File Formats

    Created On: 08/25/2015 in Total Control: Accelerator 1 & 2 SNP-1
    The SNP-1 reads music files from a NAS drive or computer. The following list is the supported formats. Supported Native Formats: .aac .mp3 (including VBR) .aiff m4a ( not the Apple Lossless with the Higher Bit,...