New Articles

  1. How To Determine The Stream Number of Your Source

    Created On: 08/24/2015 in Total Control: Accelerator 1 & 2 DMS-1200
    The DMS Devices (DMS-AV/DMS-100/DMS-1200) all have a certain number of streams. All of the available streams can be selected when creating custom macros. The following depicts how to determine the stream number of your source as wel as use it in a m...

  2. DMS-AV: Lipsync Delay

    Created On: 08/24/2015 in Total Control: Accelerator 1 & 2 DMS-AV
    Audio/Video delay (Lip-Sync Delay) with a DMS-AV Symptom: A lip sync delay when selecting a source from the DMS-AV . Solution:   There are two possible solutions to correct a lip sync delay. Select Step 8...

  3. PIR-1: Connecting to the PIR-1

    Created On: 08/13/2015 in Total Control: Accelerator 1 & 2 PIR-1
    Connecting the PIR-1 for learning and testing. Also, how to update the firmware. About: This section will cover updating the driver for a PIR-1 Symptoms : Receiving an error message such as " fail to update" when con...

  4. RadioRa 2 (Connection Lost Error)

    Created On: 08/13/2015 in Total Control: Accelerator 1 & 2 Two-Way Modules
    Total Control integrates with Lutrons RadioRa2 Lighting/Shades/Tstat system using the URC two-way module.   Symptom: If integrating with the  Lutron  RadioRa2  two-way module and the UI receives an error message that...

  5. Testing Commands Through Accelerator

    Created On: 08/07/2015 in Total Control: Accelerator 1 & 2 Software Programming Drivers
    Testing your drivers in Accelerator is extremely important. Drivers should be confirmed before downloading to a Total Control System.  Follow any of these 3 ways to test a driver. Testing From The Database: Download any config...

  6. TKP-7000: Troubleshooting

    Created On: 08/07/2015 in Total Control: Accelerator 1 & 2 TKP-7000
    Troubleshooting the TKP-7000 1.  If the TKP-7000 is not connecting, power cycle it by unplugging the device from POE.  Then rediscover. 2.  If the unit still fails to connect, press and hold main and mute to get to the...

  7. How to Pair a Z-Wave Device to a TRF-ZW Gateway (UI7)

    Created On: 08/06/2015 in Total Control: Accelerator 1 & 2 Z-Wave
    Pairing a Z-Wave device to the TRF-ZW Gateway (UI7) All Z-Wave devices must be paired (Included) to the TRF-ZW gateway.  To Pair a device to the gateway follow these steps: Click the Devices Tab Select...

  8. How to Reset the URC Mobile App (iOS)

    Created On: 08/05/2015 in Total Control: Accelerator 1 & 2 URC Mobile for iOS
    Resetting the URC Mobile App (iPhone, iPod Touch, iPad): Resetting  the URC Mobile  app purges  the current  Total Control profile .  It is a factory reset  for the App.  This may be required sometimes to troubleshoot issues or to down...

  9. Honeywell Vista Security Integration (using the 4232CBM)

    Created On: 08/03/2015 in Total Control: Accelerator 1 & 2 Two-Way Modules
    How to Troubleshoot the Setting up of the Honeywell Vista Module: About: This module allows you to interface your URC Home Automation Products directly with the Honeywell Vista line of security systems. Users can ...

  10. Total Control Products Lock Up with IP Address 192.168.0.120

    Created On: 07/28/2015 in Total Control: Accelerator 1 & 2 Network Settings
    Some installers who do not know how to properly set up the network settings, whether it be on the router or in accelerator, may come up with an issue when they set a device to static, without configuring a DHCP range within the router.  When this ...