New Articles

  1. RadioRa 2 (Connection Lost Error)

    Created On: 08/13/2015 in Total Control: Accelerator 1 & 2 Two-Way Modules
    Total Control integrates with Lutrons RadioRa2 Lighting/Shades/Tstat system using the URC two-way module.   Symptom: If integrating with the  Lutron  RadioRa2  two-way module and the UI receives an error message that...

  2. Testing Commands Through Accelerator

    Created On: 08/07/2015 in Total Control: Accelerator 1 & 2 Software Programming Drivers
    Testing your drivers in Accelerator is extremely important. Drivers should be confirmed before downloading to a Total Control System.  Follow any of these 3 ways to test a driver. Testing From The Database: Download any config...

  3. TKP-7000: Troubleshooting

    Created On: 08/07/2015 in Total Control: Accelerator 1 & 2 TKP-7000
    Troubleshooting the TKP-7000 1.  If the TKP-7000 is not connecting, power cycle it by unplugging the device from POE.  Then rediscover. 2.  If the unit still fails to connect, press and hold main and mute to get to the...

  4. How to Pair a Z-Wave Device to a TRF-ZW Gateway (UI7)

    Created On: 08/06/2015 in Total Control: Accelerator 1 & 2 Z-Wave
    Pairing a Z-Wave device to the TRF-ZW Gateway (UI7) All Z-Wave devices must be paired (Included) to the TRF-ZW gateway.  To Pair a device to the gateway follow these steps: Click the Devices Tab Select...

  5. How to Reset the URC Mobile App (iOS)

    Created On: 08/05/2015 in Total Control: Accelerator 1 & 2 URC Mobile for iOS
    Resetting the URC Mobile App (iPhone, iPod Touch, iPad): Resetting  the URC Mobile  app purges  the current  Total Control profile .  It is a factory reset  for the App.  This may be required sometimes to troubleshoot issues or to down...

  6. Honeywell Vista Security Integration (using the 4232CBM)

    Created On: 08/03/2015 in Total Control: Accelerator 1 & 2 Two-Way Modules
    How to Troubleshoot the Setting up of the Honeywell Vista Module: About: This module allows you to interface your URC Home Automation Products directly with the Honeywell Vista line of security systems. Users can ...

  7. Total Control Products Lock Up with IP Address 192.168.0.120

    Created On: 07/28/2015 in Total Control: Accelerator 1 & 2 Network Settings
    Some installers who do not know how to properly set up the network settings, whether it be on the router or in accelerator, may come up with an issue when they set a device to static, without configuring a DHCP range within the router.  When this ...

  8. Basics of Driver Creation

    Created On: 07/27/2015 in Total Control: Accelerator 1 & 2 Software Programming Drivers
    What is a Driver? A Driver is the template that holds pertinent  information about a device for Accelerator to communicate with. Drivers include everything from basic information to detailed information as to what function of...

  9. TRC-1280: Troubleshooting

    Created On: 07/24/2015 in Total Control: Accelerator 1 & 2 TRC-1280
    How to troubleshoot the TRC-1280 If the TRC-1280 is not connecting do the following; 1.  Press and hold main and select to bring up the settings menu. 2.  Navigate to the  wifi network tab  on the settings screen and then click...

  10. How to troubleshoot the DMS-AV

    Created On: 07/24/2015 in Total Control: Accelerator 1 & 2 DMS-AV
    Troubleshooting The DMS-AV If you are unable to connect to the DMS-AV do a factory reset of the unit by doing the following; 1.  On the back of the unit and above the Ethernet port, press and hold the little white button for thi...