New Articles

  1. How to Troubleshoot an MRX-8 connection

    Created On: 07/24/2015 in Total Control: Accelerator 1 & 2 MRX-8
    How to Troubleshoot an MRX-8 connection The MRX-8 need to be hardwired to the network. Follow these steps to fix any connection issues with the MRX-8. 1. Hard wire the computer to the network. 2. Disable any f...

  2. MRX-10 Not Responding or Undiscoverable

    Created On: 07/23/2015 in Total Control: Accelerator 1 & 2 MRX-10
    How to troubleshoot an MRX-10 that will not discover or respond If the MRX-10 is not responding, do a soft reset by pressing the reset button for 2 seconds. If there is still a communication error and/or you cannot download to...

  3. TKP-2000: Troubleshooting

    Created On: 07/23/2015 in Total Control: Accelerator 1 & 2 TKP-2000
    Troubleshooting the TKP-2000/ 1.  If the TKP-2000 is not connecting, power cycle it by unplugging the device from POE.  Then rediscover. 2.  If the unit still fails to connect, press and hold main and mute to get to settings scre...

  4. TRC-1080: Adding the TRC-1080 to the Network

    Created On: 07/23/2015 in Total Control: Accelerator 1 & 2 TRC-1080
    The TRC-1080 needs to be added to the Wi-Fi network in order to operate the Total Control System...Follow these steps to include the TRC-1080 on the network. 1.  In accelerator add  the TRC-1080 in Step 3: URC Devices , to t...

  5. Verification Failed Due to Client Contact

    Created On: 07/23/2015 in Total Control: Accelerator 1 & 2 URC Mobile for iOS
    Client Contact Failed: Makes the Total Control System unusable When receiving this message try the following: In step 6 of  Accelerator make sure LAN info is completed.  Use command prompt to get the subnet, gateway a...

  6. Discovering & Assigning URC Devices and Assigning IP Address for 3rd Party Devices

    Created On: 07/23/2015 in Total Control: Accelerator 1 & 2 Network Settings
    Discovering & Assigning URC Devices and Assigning IP Address for 3 rd Party Devices All Network devices in a Total Control System must have a known IP address .  URC devices are discovered and assigned through the software.  3rd Party...

  7. Sonos

    Created On: 07/23/2015 in Total Control: Accelerator 1 & 2 Two-Way Modules
    Since Sonos is a 3rd party device that we integrate there are many questions we receive about it. Please refer to the following Frequently Asked Questions. Basic Questions  How many Sonos units can I put into a system? ...

  8. Trouble Shooting Emitter Functionality

    Created On: 07/22/2015 in Total Control: Accelerator 1 & 2 Basic Troubleshooting
    IR Emitters can be finicky...here are some tips and tricks on troubleshooting emitters. Symptoms may include: Emitter not flashing Emitter is flashing but component is not responding to flash.   Although it my sound obvious, it is import...

  9. MRX-4IR: Works When its Hard-Line Connected but not on Wi-Fi

    Created On: 07/22/2015 in Total Control: Accelerator 1 & 2 MRX-4IR
    How to Troubleshoot the MRX-4IR Wireless Issues: If you can not communicate with the  MRX-4IR  check the network setup. Assure the Wi-Fi information is completed in Step 6a (LAN & WiFi) . Check the router to ensure the information a...

  10. Preferred WiFi Security Settings

    Created On: 07/22/2015 in Total Control: Accelerator 1 & 2 Network Settings
    Total Control is extremely reliant on the network, both hard-wired as well as wireless. Below are the most important configurations for Wi-Fi when installing a TC system. URC's Wifi remotes communicate on 802.11 B/G/N however we o...