Popular Articles

  1. TRC-820 Shortcuts

    Last Updated: 05/16/2016 in Total Control: Accelerator 1 & 2 TRC-820
    The TRC-820 is unique to the Total Control family because it contains a shortcuts button. This is a user edited shortcuts button meaning the customer can add/edit/delete these buttons whenever the customer wants.  The Boxed Triangle but...

  2. Replacing the FiOS Router V2

    Last Updated: 05/12/2016 in Total Control: Accelerator 1 & 2 Network Settings
    Converting Verizon ONT coax connection (MoCa) to Ethernet (Cat6). Note: LEAVE the OLD Coax cable plugged into the ONT and connected to the Verizon   Router so customer will get Video and demand on their cable boxes (if Tivo Cable box...

  3. Trouble Shooting Emitter Functionality

    Last Updated: 07/21/2025 in Total Control: Accelerator 1 & 2 Basic Troubleshooting
    IR Emitters can be finicky...here are some tips and tricks on troubleshooting emitters. Symptoms may include: Emitter not flashing Emitter is flashing but component is not responding to flash.   Although it may sound obvious, it is imp...

  4. Teaching Dish Network Boxes to Work with URC MX Remotes

    Last Updated: 06/17/2016 in Complete Control
    Dish Network Boxes require a specified IR address/ID.  If a user adds additional Dish Network remotes to an already installed system, the URC IR frequency must be re-addressed.   To learn a URC MX remote frequency, follow the steps below:...

  5. Error Message: MXL File Missing or MSXML May not be installed

    Last Updated: 05/25/2016 in Complete Control
    Symptom: Error Message:   MXL File Missing or MSXML May not be installed.   This error occurs when specified Microsoft soft ware is not currently installed on the programming PC. Solution : Go to UR...

  6. HDA Audio Installation-Best Practices

    Last Updated: 02/03/2025 in Accelerator 3 HDA
    This article provides an overview of HDA Audio Installation Network and Streaming Best Practices. The HDA Scan Tool (found in this document)  can be used to let URC know information about the AVB Clock (used to sync HDA audio on the networ...

  7. How to Use URC Help Remote Support

    Last Updated: 03/01/2023
    How to Use URC Help Remote Support In some instances, URC Tech Support may request access to your computer to assist you with programming or other technical issues using the  URChelp.com  Remote Support website & application. This...

  8. MRX-4IR: Works When its Hard-Line Connected but not on Wi-Fi

    Last Updated: 04/05/2024 in Total Control: Accelerator 1 & 2 MRX-4IR
    How to Troubleshoot the MRX-4IR Wireless Issues: If you can not communicate with the  MRX-4IR  check the network setup. Assure the Wi-Fi information is completed in Step 6a (LAN & WiFi) . Check the router to ensure the information a...

  9. Basic IP Camera Terminology

    Last Updated: 05/10/2016 in Total Control: Accelerator 1 & 2 IP Cameras, DVRS, NVR's & Analog Cameras
    Digital Video Recorder (DVR): ​ Uses analog cameras  Easier to install Analog cameras cannot be more than 1000 ft away from DVR Network Video Recorder: Records over the network Uses IP cameras (POE) ...

  10. Understanding IP Cameras

    Last Updated: 05/26/2016 in Total Control: Accelerator 1 & 2 IP Cameras, DVRS, NVR's & Analog Cameras
    Understand IP Cameras There are many different IP camera companies as well as types out there. Below are some basic but need to know information regarding 3rd party IP cameras. Digital Video Recorder (DVR) Uses analo...