Updated Articles

  1. Adding a New User to Your URC Dealer Portal Account Updated

    Last Updated: 11/17/2022
    The URC Dealer Portal is a fully transactional site that enables authorized URC dealers to place orders, view order tracking, check account status and is also an online destination for URC product information, dealer resources, marketing informa...

  2. Keypad & PoE Device Power Consumption

    Last Updated: 08/14/2025 in Accelerator 3
    Keypad & PoE Device Power Consumption PoE devices receive Ethernet data AND power through a CAT 5/6 cable.  Switches capable of providing PoE, PoE+ or PoE++ can power devices such as keypads, touch panels, audio devices, and IP cameras...

  3. How to Reboot the TRC-1120

    Last Updated: 07/30/2025 in Accelerator 3 URC User Interfaces TRC-1120
    How to Reboot the TRC-1120 This article details the steps to Reboot the TRC-1120 without removing the battery cover or the battery connections. Rebooting the TRC-1120 Press and hold both the MENU and EXIT buttons for 5 seconds. Wai...

  4. How To Convert/Relocate a Master System Controller

    Last Updated: 07/21/2025 in Total Control: Accelerator 1 & 2 Software Programming
    This article provides the steps to convert a Master System Controller  ( MSC ) to another type of M aster S ystem C ontroller, or to relocate the MSC to another room/zone in the project.  An example of using this feature would be for a custo...

  5. How To Convert/Relocate a Master System Controller

    Last Updated: 07/21/2025 in Accelerator 3 Software Programming
    This article details the steps to convert a Master System Controller  ( MSC ) to another type of Master System Controller, or to relocate the MSC to another room/zone in the project.  An example of using this feature would be for a customer w...

  6. Error Message On Interface "Room Is Off"

    Last Updated: 07/21/2025 in Total Control: Accelerator 1 & 2 Software Programming
    "Room Is Off" Error Symptom: When a user receives an error message on any interface that reads " Room is Off ." Solution: 1- Modify your  punch-through manually. 2- Re-accelerate  with the erase  option in Step 12 Explanatio...

  7. How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen

    Last Updated: 07/21/2025 in Total Control: Accelerator 1 & 2 Software Settings
    How to Adjust the High DPI Settings When Using a 4K or Hi-Resolution Screen It is possible when using a 4K or high-resolution display or laptop, you may need to adjust the High DPI scaling for best performance when using and viewing the URC Acc...

  8. Trouble Shooting Emitter Functionality

    Last Updated: 07/21/2025 in Total Control: Accelerator 1 & 2 Basic Troubleshooting
    IR Emitters can be finicky...here are some tips and tricks on troubleshooting emitters. Symptoms may include: Emitter not flashing Emitter is flashing but component is not responding to flash.   Although it may sound obvious, it is imp...

  9. How Many Base Stations Can There Be In a Total Control Project?

    Last Updated: 07/21/2025 in Total Control: Accelerator 1 & 2 Total Control Basic Information
    Currently there is a maximum of 32 base stations that can be added to an Accelerator file. The file can consist of one (1) Master System Controller, and up to 31 auxilliary base stations. as ...

  10. Using HDA Audio with a Netgear M4250-10G2XF-PoE+ Network Switch

    Last Updated: 05/07/2025 in Accelerator 3 HDA
    URC HDA devices and software provide countless options to configure and optimize audio settings to achieve performance and flexibility for almost any application. In most cases, the URC HDA-SW5 switch capacity is sufficient for most installations...