New Articles

  1. Lutron Keypads Not Automating

    Created On: 05/15/2017 in Total Control: Accelerator 1 & 2 Two-Way Modules
    Total Control has the ability to automate macros from Lutron Keypads. For example, when a specified Lutron Keypad button is pressed, Total Control can react by executing its own activity within the system.  Please see Lutron RadioRa2 Integration gu...

  2. Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer

    Created On: 03/09/2017 in Total Control: Accelerator 1 & 2 Z-Wave
    Zwave Vivido Lights Are Working From URC Interface But Will Not Function From Physical Accessory Switch/Dimmer Issue: Using multiple Vivido accessory switches/dimmers (typically 3 or more) on a single switch/dimmer can present ...

  3. Enabling IP Control on Compatible Anthem Audio Devices

    Created On: 10/19/2016 in Total Control: Accelerator 1 & 2 3rd Party Information & Troubleshooting
    Enabling IP Control on Compatible Anthem Audio Devices IP control on compatible Anthem audio devices needs to be enabled to allow integration with Total Control .   To enable IP control, locate the  Network Settings Menu on the Anthem...

  4. TRC-780 RF Signal Strength Test

    Created On: 10/04/2016 in Total Control: Accelerator 1 & 2 TRC-780
    How to test the RF Signal Strength on a TRC-780 The TRC-780  is the only URC in-hand remote that uses URC's 2.4GHz RF technology to communicate natively with an MRX-10 .  All other in-hand remotes use WiFi.  The TRC-780  needs to ...

  5. Unable To Control A Z-Wave Device

    Created On: 08/01/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Issue: Unable to Control a Device from the Local UI of a Z-Wave Gateway Controller When a device is included and configured it should allow control over its functions to the customer. However this may not happen sometimes if  the...

  6. Z-Wave Device Not Pairing (Including)

    Created On: 08/01/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Unable to Pair (Include) a Z-Wave device Whenever a device cannot be included or paired with a Z-Wave controller it’s generally a good idea to ask the customer to bring the device closer to the gateway (if possible) for the inclusion...

  7. Can't Assign a TRF-ZW Z-Wave Gateway

    Created On: 08/01/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Issue: Customer is unable to assign the unit Solution: Assure the unit is powered up and connected to the network. Though there may be other external factors like a bad factory provisioning for the controllers,...

  8. TRF-ZW Cannot Connect to the Gateway

    Created On: 08/01/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Issue: Customer is unable to connect to the TRF-ZW gateway Solutions: Power up the gateway controller - though very simple, this case may happen more often than not. Assure that the unit is plugged in using th...

  9. Eaton/Cooper URC Vivido Z-Wave Device Parameters

    Created On: 07/27/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Parameters are used to add and modify features of Z-Wave Devices.  If you are using URC Vivido lighting devices , these parameters are neatly laid out under the devices settings/device options . If using other brands such as Cooper/Eaton, then p...

  10. UI7 & Associations

    Created On: 07/22/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    Z-Wave introduces many new features and benefits to Total Control. One of these features is associations between Z-Wave devices . Associations are used between a master dimmer and an accessory dimmer (s) to create multi-way lighting ...