Popular Articles

  1. How to troubleshoot the DMS-AV

    Last Updated: 05/12/2016 in Total Control: Accelerator 1 & 2 DMS-AV
    Troubleshooting The DMS-AV If you are unable to connect to the DMS-AV do a factory reset of the unit by doing the following; 1.  On the back of the unit and above the Ethernet port, press and hold the little white button for thi...

  2. Firmware Message Stuck on Screen (MRX-20)

    Last Updated: 05/10/2016 in Total Control: Accelerator 1 & 2 MRX-20
    MRX-20 Firmware Message Stuck on Screen If the MRX-20 is outputting HDMI to the TV, and  you are seeing a firmware version being displayed on the TV for long amounts of time, you must check your assignments in Step 7: A/V Inputs and ...

  3. How to Adjust Accelerator Options

    Last Updated: 08/09/2023 in Accelerator 3 Software Settings
    How to Adjust Accelerator Options URC Accelerator 3 & TC Flex 2 software provide countless options to configure and optimize settings to achieve performance and flexibility for almost any application. This article details the steps required to c...

  4. Adding Vivido Lighting to Alarms.com/2Gig Z-Wave Panels

    Last Updated: 08/01/2016 in Total Control: Accelerator 1 & 2 Z-Wave
    It is possible to use URC Vivido lighting dimmers with Alarm.com and 2Gig Z-wave alarm panels.   To use with 2GIG CP21 panel/controllers: assure the 2GIG/CP21 Panel/Controller is updated to firmware v1.14 or later . Please s...

  5. HDA and IGMP Snooping

    Last Updated: 02/03/2025 in Accelerator 3 HDA
    URC HDA devices use “ AVB ” ( Audio Video Bridging ) to share audio streams among other HDA products on a network. IGMP Snooping is a feature built into many switches and/or routers and can cause issues or interfere with AVB device discovery on...

  6. How to Edit a Driver within the Project Tree

    Last Updated: 05/10/2016 in Total Control: Accelerator 1 & 2 Software Programming Drivers
    When editing a driver it is highly recommended you do it in the My Database section so that your driver can be saved. If changes are needed on a particular project they can be changed within the project itself... Must be in St...

  7. Understanding the URC Accelerator Software Login

    Last Updated: 06/06/2023 in Accelerator 3 Software Settings
    Understanding the URC Accelerator Software Login This article will help with U nderstanding the URC Accelerator 3 & TC Flex 2 Software Login on your laptop (or PC). Our new software update was put in place to ensure that ONLY certified deale...

  8. DirecTV Two-Way Module Keeps Disconnecting

    Last Updated: 07/28/2016 in Total Control: Accelerator 1 & 2 Two-Way Modules
    URC's DirecTV Module provides powerful integration with your DirecTV devices! Give your clients the ability to browse & control their DirecTV devices through their URC Interfaces! Using state-of-the-art design and the latest in technology, the Di...

  9. Using the URC Accelerator Software Login Without Internet Access

    Last Updated: 06/06/2023 in Accelerator 3 Software Settings
    Using URC Accelerator Software Login Without Internet Access In some cases, it is necessary to use the URC software without internet access. This article details the method for using URC Accelerator 3 & TC Flex 2 software without internet ac...

  10. How to Configure Music folders on a Mac To Play On The SNP-2

    Last Updated: 07/26/2016 in Total Control: Accelerator 1 & 2 SNP-2
    This article outlines how to manually  share music  folders from a Mac. Sharing music between the Mac and  SNP-2  requires several steps; locating the username, sharing the Mac and sharing iTunes to communicate with the  SNP-2  During th...